Support

For help with Craftlapse, or to raise a concern about Craftlapse or content made with it, email support@craftlapse.app.

Reporting a problem

Please include your device model and operating system version, the Craftlapse version (shown at the bottom of Settings in the app), the craft you were using, and what you did and what happened.

Subscriptions

Craftlapse Pro is an auto-renewing subscription, monthly or yearly, that opens every craft and makes your films without the watermark. Craftlapse shows its price before you confirm.

Craftlapse Pro is billed and managed by the app store from which you bought it. Cancelling stops the next renewal, and Pro remains available until the end of the period you have paid for. Deleting Craftlapse does not cancel a subscription.

App Store

• To view, change or cancel your subscription, open Craftlapse's Settings and tap Manage subscription, or go to your Apple Account's subscriptions.
• To request a refund, use Apple's Report a Problem.

Google Play

• To view, change or cancel your subscription, open Craftlapse's Settings and tap Manage subscription, or go to your Google Play subscriptions.
• To request a refund, follow Google Play's refund process, or email us.

Restoring purchases

On a new or reset device, sign in with the Apple Account or Google Account you subscribed with, then tap Restore purchases in Craftlapse's Settings or on the Craftlapse Pro screen. A subscription is available only through the app store account used to buy it.

Usage data and crash reports

In the European Economic Area, Craftlapse collects no usage data or crash reports. Elsewhere, to stop sending them, open Settings in Craftlapse, then Sharing data with us. The privacy policy describes the data and your rights.